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ACCOUNT EXECUTIVE with 32 years general insurance experience gained within the SME to mid corporate market with a motor trade bias. Spent 4 years undertaking new business, cold calling and building own database, but has spent the last 10 years securing new business as well as being involved in some claims and servicing own book of existing clients.
BUSINESS DEVELOPER who has gained over 24 years’ commercial insurance experience. Able to demonstrate sound technical ability across a broad range of commercial products and is well respected within the regional broking market.
MOTOR FLEET UNDERWRITER who has gained 6 years’ experience within the insurance industry, gaining commercial motor insurance experience across both new business and renewal processes. Currently analyses and underwrites new and renewal business and works closely with brokers to grow the fleet account by winning and retaining the profitable and cross class business.
COMMERCIAL / DOMESTIC / SUBSIDENCE / DRAINAGE CLAIMS HANDLER experienced in prioritising and efficiently handling own caseload of claims from notification to completion. Most recent experience handling drainage and subsidence claims working with engineers and contractors handling emergency repairs.
SENIOR TECHNICAL PROJECT MANAGER/SENIOR BUILDING SURVEYOR who has a wealth of project management and surveying experience particularly on major insurance claims predominantly property - multi-occupancy. Responsible for thoroughly investigating defective structures using the latest building pathology methods, procedures and manages various complex projects to individual values of circa £20m.
EXPERIENCED CLAIMS HANDLER with a wealth of telephone based customer services experience. Most recently working as a Claims Handler and subsequently an Escape of Water specialist where he makes the initial contact with the policyholder, obtains details of their loss, arranges appointments for video inspections, carries out video inspection (via video call from desktop) of damaged property, ascertains the cause and damage, checks policy, compiles estimates and appoints a supplier to carry out the work and processes payments.
EXPERIENCED SENIOR HOUSEHOLD CLAIMS ADVISOR & CUSTOMER SERVICES ADVISOR with a wealth of Telephone based Customer Services experience. Also has good face to face customer services skills and experience.
CLAIMS ADVISER/OP SUPPORT with a wealth of Claims Handling experience liaising with clients for emergency call out services such as Gas heating, plumbing, drainages etc., Handled customer queries, guided customers to try and resolve their fault, deployed claims and jobs to engineers, case management / WIP etc.
ACCOUNT EXECUTIVE / ACCOUNT HANDLER / CLAIMS CONSULTANT / TEAM MANAGER - Cert CII qualified who has a wealth of Insurance experience in a customer services environment. Most recently a Claims Consultant / Team Manager - Catastrophe Response - Australia providing day to day leadership and technical support - Major loss claims in excess of £100k.
CLAIMS ADVISER who has experience handling Property/Household Claims due to all perils from FNOL through to completion. Most recent role handled inbound and outbound calls to provide advice, guidance and service/solutions Recovered money from third party insurers, private companies or the local council for damaged caused to property.