North West: Greater Manchester, Lancashire.
£30,000 - £40,000
International loss adjusting firm seeks to employ a desktop liability adjuster for its Manchester site. This role will be to handle and administrate liability claims within this specialist division. In terms of key responsibilities for this role they are as follows but not limited to:-
•Accurately and promptly accept and process new instructions as far as competently possible.
•Manage client instructions through the development of high quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments. Appointment making, diary management.
•Dealing with telephone investigations and queries, day to day within agreed service criteria.
•Deal with cases on a 'cradle to grave' basis - where appropriate referring upwards in accordance with licensing levels.
•Deal with 'back office' related aspects of a claim before and after the external investigations have been carried out by the field adjusters.
•From time to time, undertake field investigations in accordance with business needs.
•Review cases in a proactive manner and taking action to move claim forward, referring where necessary.
•Deal with and liaise with insurers and policy holders as appropriate.
•Ensure work is prioritised effectively.
•Contribute to productivity targets through the effective planning and allocation of new and existing instructions.
•Formulate, allocate (and/or participate in) projects as and when required and ensure they occur within timescales and company/client requirements.
•Maintain awareness of Business Continuity programme and role within it
•Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
•Actively seek to develop oneself and take responsibility for your own training and development
This role will require specific insurance experience within the liability field. You will have excellent customer service, organisational and communication skills and be a team player. You will also have:-
•Ability to work on own initiative.
•Ability to demonstrate attention to detail.
•Ability to work as an individual and as part of a team.
•Excellent customer service and communication skills.
•A positive attitude and a proactive approach to solving problems.
•Able to co-ordinate a variety of actions concurrently.
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