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Supplier Performance Manager


South West: Bristol, Gloucestershire, Wales: Cardiff, West Midlands: West Midlands, Worcestershire.


£39,000 - £45,000

Job Reference


Job Profile

Working for a well established insurer as a Supplier Performance Manager for a Household Claims department, you will have the opportunity to influence and shape the strategy and development of the Household Supply Chain.

  • You will work closely with the Head of Household Supply Chain and claims colleagues to manage the performance of a range of household claim suppliers including field surveyors, building repair contractors, and other supplier commodities within the wider claims supply chain.
  • You will be responsible for ensuring key claims suppliers' performance is maintained in accordance with contractual requirements, identifying and delivering continuous improvement, and implementing best practice to achieve business objectives on costs control, process, quality, and customer service.
  • You will also manage a small portfolio of large and complex household property claims as well as assisting the technical claims capability within the household team. 
  • You will be responsible for validating, reserving and negotiating settlement of complex and larger household property claims, including those over £100,000 in value.

Applicant Requirements

Candidates must be able to demonstrate a proven ability to solve problems and deliver results that add value ideally within a supply chain team. You must also have a thorough knowledge of the anatomy of domestic buildings and understanding of their defects/suitable repairs. Demonstrable experience in the sourcing and performance management of a range of household claims suppliers is essential, including the fulfilment of a comprehensive supplier audit program. You must have excellent communication skills.


Andrew Cowling
Tel: 0777 622 2964
Adjusting Appointments Limited

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