CLAIMS HANDLER who has gained 4 years insurance experience. Currently a member of a team handling Personal Injury Claims for clients following road traffic accidents. Deals with both inbound and outbound calls including letter correspondence from specialist professionals including Insurance Brokers, Personal Injury Lawyers, General Practitioners and hospital consultants. Processes invoices and produces payments. Identifies potential fraudulent claims by detecting unusual or abnormal behaviours, completing own investigations and instructing claims investigators when appropriate, which in turn exceeded her 2012 target of £120,000 with a saving of £226,000. Volunteered to assist with the resolution of high value claims of up to £80,000 requiring development of knowledge into more complex injuries.
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