Job Profile

An expanding Loss Adjusting Division of a Major Claims Management business seeks to appoint an experienced Property Claims Handler to join a growing team providing an award-winning Customer Service to their Property Insurance Policyholders. 

You will be working in a fast-paced environment and be part of a friendly team who are driven and motivated, if you are a good listener, enthusiastic and genuinely want career progression this is an excellent opportunity for you. 

Duties:

• Manage the claims process with a customer focus
• Be at the forefront by liaising with policyholders who would like to make a claim for property damage (Buildings and Contents) resulting from all general perils (fire, flood, storm, escape of water, accidental damage, theft etc.)
• End to end handling of claims domestic & commercial policies within defined delegated authority limits and processes
• Act as the Insurer, taking incoming first notification of losses direct from the customer
• Validating policy cover
• Triage customers claims for validation and proactively manage the customer journey throughout the claims lifecycle
• Negotiate settlements
• The role is fast-paced, telephone biased where you will support the wider physical and virtual teams

 Key responsibilities:

• Register all new claims accurately
• Proactively manage a caseload of losses, setting customer expectations
• Assist with enquiries, liaising both verbally and written
• Work closely with the team, providing support/assistance when required
• Work to achieve all KPI’s and deliver a first-class service
• Manage complaints
• Undertake Virtual desktop assessments and assist with building schedules of repair, using repairs strategy.
• Identification of Fraud and Recoveries

Applicant Requirements

• Enjoy working in a fast-paced environment
• A team player who is a good listener, empathetic and good at turning negative situations into positives
• Property Claims Handling experience (Buildings & Contents)
• Excellent knowledge, experience of understanding and being able to interpret policy wordings for a number of different Insurance companies
• Exceptional communication skills, both verbal and written
• Thrive in a customer focused targeted environment
• Be supportive and proactive
• Always looking to progress and develop your skills

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