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Desk Contract Manager - Buildings Clams


Yorkshire: South Yorkshire, West Yorkshire, East Midlands: Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire.


£23,000 - £26,000

Job Reference


Job Profile

Desk Contract Manager - Buildings Claims - Sheffield - up to £26k per annum (a degree of flexibility depending on the person) plus free onsite parking - Hybrid role

A Chartered Building Company who have successfully grown from a small family business to a very reputable Building Company providing a first class service to its customers offering a spectrum of building services are now seeking an experienced Property/Buildings Claims Handler to join their South Yorkshire Team. You will work closely with the desk based team and support the field based team ensuring delivery of a high quality, profitable, building repair service through accurate estimating and the effective management of resources whilst achieving high levels of customer and client satisfaction.

The role can be offered on a hybrid basis working part from home and part office enabling the right person to be located further afield. Salary up to £26k per annum, there is a degree of flexibility depending on the individual i.e experience/ skills

Key responsibilities:

  • End to end case ownership of Buildings/Property Claims
  • Liaise with customers, Insurers, Loss Adjusters and all relevant parties on a day to day basis
  • Arranging site surveys, providing customers and clients with introductory paperwork and issuing relevant documentation to Surveyors
  • Prepare insurance repair reports and estimates and submit to insurers for approval including variations as necessary
  • Create scopes for approved estimates
  • Request payments of excesses and material choices from customers and monitor progress
  • Agree material choices, source cost effective materials and arrange delivery to site
  • Determine plant, material and trade resource requirements and sequencing for repair work
  • Agree repair date schedules
  • Produce final accounts and submit for sign off
  • Resolve technical queries
  • Investigate and resolve complaints

Applicant Requirements

About you:

  • Building or insurance claims experience - essential
  • Experience of Insurance principles, claims validation and repudiation - required
  • General building knowledge and repair sequencing
  • Material purchasing
  • The ability to understand scopes of work & surveys - training can be provided
  • Client contracts and pricing experience
  • Experience of handling complaints
  • Excellent communication skills both verbal and written - essential
  • Customer focused and a proven track record of providing a first class customer service
  • Good listening skills and attention to detail - essential
  • Industry qualifications or working towards


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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