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Repair Adviser


South East: Essex.


£20,000 - £22,000

Job Reference


Job Profile

A major global Loss Adjusting organisation are now seeking a Claims Adviser to join their strong and growing Claims team based in Essex, where you will play a vital role in the future growth of the business. With an renowned reputation within the industry this is a fantastic opportunity for anyone wanting to forge a career within such a large yet personable business.

As a Claims Adviser your key responsibility will be to manage the Property / Buildings Claims process from cradle to grave delivering a 1st class service adding value to the customer journey.

Main duties:

  • Liaise with contractors, policyholders and client keeping them informed throughout the repair and key stages
  • Deliver an end to end claims handling serviceWork in partnership with contractors against key measures of reduced duration, cost control and customer satisfaction
  • Put the customer first by taking time to understand their needs
  • Take ownership of issues and complaints to identify problems and finding a solution
  • Take sole responsibility for every repair ensuring all parties are informed
  • Accurately validate and process contractor invoices and estimates / repair schedules
  • Build strong relationships with colleagues, clients and contractors ensuring a seamless claims handling service

Applicant Requirements

About you:

  • Passionate about what you do
  • Enjoys being a team player and openly shares knowledge and skills with others
  • Able to show empathy to customers and be able to distil confidence through expertise
  • Case Management experience
  • Experience of handling complaintsInsurance experience - ideally dealing with contractors, claims, customer services or arranging site visits and dealing with emergency repair situations
  • Excellent communication skills both written and verbal

This role is permanent, full-time working Monday to Friday. The role will initially be working from home with a view to working from the office offering flexi working part home and office.


Donna Pastor
Tel: 0782 111 9773
Adjusting Appointments Limited

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