Job Profile

Technical claims outfit seek to employ a technical claims handler in the West Yorkshire region to join a claims management team. The successful candidate will be a team player and will gain a fantastic opportunity to develop further, supported by experienced subsidence engineers and technical claims handlers.

Job details and responsibilities:

• Delivering excellent customer service through positive and proactive claims management of own claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management.
• Manage all claim administration aspects, from initial set-up of claim, through the investigation stage, completion of mitigation and finally repair stage of the claim in respect of complex, technical and complaint claims.
• • Maintain excellent and proactive communication with all parties involved in claims, including customers, clients, suppliers and colleagues.
• • Ensure work is kept up to date and KPI's / SLA's adhered to, delivering excellent customer service to customers, clients and colleagues.
• • Ensure claims are managed in accordance with client and company philosophies, reporting in line with client requirements.
• • Identify improvements to process and system through normal day to day claims management, supporting the implementation of changes to further enhance claims management delivery and customer / client experience.

Applicant Requirements

In order to be considered for this opportunity you will need to be:

• Positive and motivated
• A team player
• Have excellent interpersonal skills
• Highly driven
• Collaborative
• Well organized
• Customer focused individual
• Keen to develop in a team environment
• Able to assess and resolve problems with minimal assistance, seeking support where required.

Requirements:

• 2-3 years experience in a similar position
• High level of written and verbal communication in english required, to provide effective communication
• Working knowledge of Microsoft Office (particularly word and excel)
• Working towards or (ideally) having attained Cert CII qualification
• Excellent knowledge of insurance
• Excellent technical knowledge of subsidence.
• Knowledge and experience in customer services.

Thank you, your application has been sent.

Would you like to receive information about similar jobs?
Set up email alerts now! It's FREE!

Please complete all required fields and/or tick all boxes accordingly.