Job Profile

Leading claims technical claims outfit seek to employ an experienced Claims Services Team Leader. Working closely with the Claims Manager, and having responsibility for a subsidence claims handling team, to ensure a market leading approach to claims management. Key aims being to pro-actively reduce claim life cycles and improve customer satisfaction.

Responsibilities to include:

• Delivering excellent customer service through positive and proactive claims management of own / team claims portfolio, striving towards continually reducing claim cycle times through effective end to end claims management, in accordance with company philosophy and Client best practice
• Working closely with the Claims Manager to maintain team productivity and performance, through BAU and surge periods
• Support provision to Claims Manager across all aspects.
• Maintain Client SLA's across the claims team and ensure complaints process is adhered to
• Identify and ensure any issues requiring escalation and referred to the Claims Manager, as applicable.
• Supervision of team members including claims handlers and claims administrators
• Training of team members and provision of suitable mentoring
• Undertaking regular reviews with team members, including formal Appraisals and one to ones where applicable
• Attendance / input to Engineers meetings
• Working closely with Engineering and Claims Manager to manage allocation of claims and initial Triage process
• Working closely with Engineering and Claims Teams to ensure adherence to Engineer Report SLA's

Applicant Requirements

In order to be considered for this role you will need to be:

• Positive, self-motivated and highly driven
• A real team player
• Have excellent interpersonal and communication skills
• Collaborative and assertive
• Well organised
• Customer focused individual
• Able to assess and resolve problems, thinking outside the box
• Able to understand and analyse business performance measures and report findings to team,
• Able to hear the views of others, objectively.

Requirements:

• 2-3 years' experience in a similar position
• High level of written and verbal communication in English required, to provide effective communication
• Working knowledge of Microsoft Office (particularly word and excel)
• Working towards or (ideally) having attained Cert CII qualification, and willing to be supported through development to achieving Dip CII qualification.
• Very good knowledge and experience within insurance and customer service.
• Very good technical knowledge of subsidence.

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