Experienced Home Based Property Claims Handler

Location

North West: Greater Manchester, Lancashire, Cumbria, West Midlands: West Midlands, Yorkshire: East Yorkshire, North Yorkshire, South Yorkshire, West Yorkshire, East Midlands: Derbyshire, Lincolnshire, Nottinghamshire.

Salary

£18,000 - £22,000

Job Reference

ANB51053

Job Profile

An exciting opportunity to join a successful independent company providing building claims solutions on a nationwide basis - you will join a busy claims handling team working remotely from home where you will manage your own case load of new and existing property claims.

As an Insurance Claims Handler you will:

Answer incoming telephone calls and deal with incoming electronic instructions
Liaise with customers, clients, insurers via the telephone, email and in writingHandle and resolve insurance related technical questions from clients
Monitor the progress of new and existing claims within strict deadlines
Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels
Handle and deal with appointments and management of third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Applicant Requirements

Experience required:

Excellent customer services skills within a telephone environmentHave the ability to work remotely from home
Be able to work within a targeted environment
Diary Management experienceExperience of booking and arranging appointments
Have Claims Handling experience working within the Insurance Industry
The ability to manage and prioritise own workload
Experience of handing and dealing with challenging situationsExperience of handling complaints
Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

This is a full-time, permanent role working Monday to Friday between 8am - 6pm - overtime will be available

Contact

Anthony Brooks
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.
Email: ABrooks@iauk.co.uk
IAUK

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