Escape of Water Claims Handler


South East: Kent.


£17,000 - £19,000

Job Reference


Job Profile

Leading claims administration practice seeks to employ a number of escape of water claims handlers to provide world class, full life cycle claims handling and to act as the primary customer contact in managing a portfolio of Escape of Water claims.You will need to be able to:

  • Advising policyholders on general queries and insurance claims issues for relevant or related peril
  • Building policy-holder confidence by developing rapport and listening to each and every policy holder specifically
  • Checking that the policy covers the claims
  • Taking a methodical approach to each claim and working through the processes with each policy holder
  • Requesting and gathering documents and information from customers such as receipts, photographs or accident reports
  • Arranging for payment to be made within authority levels
  • Managing a high volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement
  • Liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims
  • Performance of basic fraud checks, and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team
  • Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder
  • Negotiating settlement of claims both verbally and in writing
  • Assisting with overflow calls during peak times where necessary
  • Constantly seeking improvements in how we deliver excellent customer service
  • Ensuring that SLA's and KPI's are met and maintained consistently
  • To undertake any individual or team task or activity reasonably requested and in line with the company values.

Applicant Requirements

To be considered for this well sought after role you will have the following skill:

  • Tact and assertiveness when dealing with customers who may be distressed or angry
  • Ability to work well under pressure and meet deadlines
  • Ability to take on increased ownership and responsibility when necessary.
  • Good spoken and written communication skills
  • Accuracy and attention to detail
  • Excellent organisation and time management skills
  • PC literate with good administrative skills.
  • Good spoken and written communication skills
  • Accuracy and attention to detail
  • Excellent organisation and time management skills
  • PC literate with good administrative skills
  • Helpfulness and a passion for customer service
  • Drive and enthusiasm for meeting targets
  • Empathy and understanding
  • Confidence & a professional attitude
  • Experience of working in an insurance claims handling role is essential, whether from the repairs or the claims side.
  • Ideally will have knowledge of the building repair process from drying through to completion, or good knowledge of the escape of water peril.


Anthony Brooks
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.

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