Escape of Water Claims Handler

Location

South East: Kent.

Salary

£20,000 - £23,000

Job Reference

ANB50276

Job Profile

A subsidiary of a large UK Insurer seeks to employ an escape of water specialist for their in house claims team.  You will handle the full life-cycle and act as the primary customer contact in managing a portfolio of Escape of Water claims.

Your role will include but not be limited to;-

  • Advising policyholders on general queries and insurance claims issues for relevant or related peril
  • Building policyholder confidence by developing rapport and listening to each and every policyholder specifically
  • Checking that the policy covers the claims
  • Taking a methodical approach to each claim and working through the processes with each policy holder
  • Requesting and gathering documents and information from customers such as receipts, photographs or accident reports
  • Arranging for payment to be made within authority levels
  • Managing a portfolio of claims through prioritising by individual circumstances from set up to settlement 
  • Liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims
  • Performance of basic fraud checks, and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team
  • Managing multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policyholder
  • Negotiating settlement of claims both verbally and in writing
  • Assisting with overflow calls during peak times where necessary
  • Constantly seeking improvements in how they deliver excellent customer service
  • Ensuring that SLA's and KPI's are met and maintained consistently
  • To undertake any individual or team task or activity reasonably requested and in line with the company values.

 

Applicant Requirements

In terms of your experience:

  • You will hold Secondary education with qualifications in Maths and English, and you must be numerate.
  • Experience of working in an insurance claims handling role is essential, whether from the repairs or the claims side.
  • Ideally will have knowledge of the building repair process from drying through to completion, or good knowledge of the escape of water peril.
  • Tact and assertiveness when dealing with customers who may be distressed or angry
  • Ability to work well under pressure and meet deadlines.
  • Ability to take on increased ownership and responsibility when necessary.
  • Good spoken and written communication skills.
  • Accuracy and attention to detail.
  • Excellent organisation and time management skills.
  • PC literate with good administrative skills.
  • You will be helpful with a passion for customer service.,
  • Drive and enthusiasm for meeting targets
  • Empathy and understanding with confidence and a professional attitude.

Contact

Anthony Brooks
Tel: 0113 244 0846 Mon to Fri 8.30am - 5.30pm.
Email: ABrooks@iauk.co.uk
IAUK

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